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Federal Reserve Board Reports on CFPB Consumer Protection Unit
This week, the Office of the Inspector General (OIG) for the Federal Reserve Board issued an evaluation of the CFPB’s Consumer Response Unit, which is responsible for managing the CFPB’s consumer...
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CFPB Begins Accepting Consumer Reporting Complaints
On October 22, the CFPB announced that it has begun accepting consumer complaints regarding the activities of consumer reporting agencies (CRAs). In July 2012, the CFPB issued a rule that granted the...
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FTC Loses Motion in Unfair Billing Case Against Online Payday Loan Referral...
On November 7, the U.S. District Court for the Middle District of Florida held that numerous factual issues prevented the court from granting summary judgment on the FTC’s claims that an online payday...
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CFPB Ombudsman Issues First Annual Report, Makes Recommendation Regarding...
On November 30, the CFPB Ombudsman’s Office submitted its first annual report to the Director of the CFPB. It describes the establishment of the office and highlights the office’s activities from July...
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CFPB Provides Additional Details about Certain Information-Sharing Activities
On December 11, the CFPB announced plans to share consumer complaint data with state regulatory agencies. The CFPB explained that it is providing “real-time access” to its database of consumer...
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CFPB Partners with Newark on Consumer Complaint Hotline
On February 7, the CFPB announced that, through a pilot partnership with Newark, New Jersey, the CFPB will accept and respond to questions and complaints about financial products and services posed...
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National Mortgage Settlement Monitor Issues Implementation Report
On February 21, Joseph Smith, Jr., the Monitor charged with overseeing the borrower relief and servicing standards aspects of the national mortgage servicing settlement, issued an implementation status...
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CFPB To Hold Field Hearing on Consumer Complaints
On March 11, the CFPB announced a field hearing about its Consumer Complaint Database, to be held in Des Moines, IA on March 28, 2013. The CFPB has not yet announced witnesses but has stated the event...
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FHFA OIG Issues Report on Servicers’ Borrower Complaint Handling
Today, the FHFA Office of Inspector General (OIG) issued a report on servicers’ handling of borrower complaints, following an audit to assess FHFA’s oversight of Freddie Mac’s controls over servicers’...
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CFPB Issues Semiannual Servicemember Complaint Report
On May 1, the CFPB’s Office of Servicemember Affairs published its Semi-Annual Complaint Report, which states that the volume of complaints from servicemembers, veterans, and their families has...
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CFPB Releases Consumer Reporting and Money Transfer Complaints, Expands...
On May 31, the CFPB published for the first time consumer complaints about credit reporting, which the CFPB began accepting in October 2012, and money transfer complaints, which it began accepting in...
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CFPB Teams With Boston to Field Consumer Complaints
On June 18, the CFPB announced a partnership with the City of Boston to provide local residents access to the CFPB’s consumer complaint hotline through the city’s existing constituent service hotline....
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CFPB Announces Debt Collection Field Hearing
On June 26, the CFPB announced that its next field hearing will focus on debt collection and will be held in Portland, Maine on July 10, 2013. The event, which is open to members of the public who...
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Federal Reserve Board Reports on CFPB Consumer Protection Unit
This week, the Office of the Inspector General (OIG) for the Federal Reserve Board issued an evaluation of the CFPB’s Consumer Response Unit, which is responsible for managing the CFPB’s consumer...
View ArticleClik here to view.
CFPB Begins Accepting Consumer Reporting Complaints
On October 22, the CFPB announced that it has begun accepting consumer complaints regarding the activities of consumer reporting agencies (CRAs). In July 2012, the CFPB issued a rule that granted the...
View ArticleClik here to view.
FTC Loses Motion in Unfair Billing Case Against Online Payday Loan Referral...
On November 7, the U.S. District Court for the Middle District of Florida held that numerous factual issues prevented the court from granting summary judgment on the FTC’s claims that an online payday...
View ArticleClik here to view.
CFPB Partners with Jackson, MS on Consumer Complaint Hotline
On September 20, the CFPB announced a partnership with the City of Jackson, Mississippi, to accept and respond to questions and complaints about financial products and services posed directly to the...
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HUD Updates Foreclosure Procedures, Pre-Foreclosure Borrower Communication...
On October 28, HUD issued two mortgagee letters related to the servicing of certain FHA-insured loans. Mortgagee Letter 2013-38 provides a list of the first legal actions necessary to initiate a...
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CFPB Begins Taking Payday Loan Complaints
On November 6, the CFPB announced that it now will formally accept borrower complaints regarding payday loans through its online complaint portal and by phone. The CFPB’s complaint taking process...
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CFPB Teams With City of Columbus to Field Consumer Complaints
On November 12, the CFPB announced a partnership with the City of Columbus to provide local residents access to the CFPB’s consumer complaint hotline through the city’s existing constituent service...
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